Welcome to Vivu Bijou. These Terms and Conditions outline the rules and regulations for using our website, services, and products. By accessing our website (www.vivubijou.com) and placing an order, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. COMPANY OVERVIEW
Vivu Bijou specializes in customized fine jewellery. We do not sell ready-made products; all our pieces are crafted based on individual customer preferences and bespoke orders.
2. CUSTOMIZATION & ORDER PROCESS
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Every jewellery piece is uniquely designed and customized according to customer specifications.
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Customers can collaborate with our expert artisans to create their desired jewellery piece.
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Orders will only be processed after receiving full payment.
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Once an order is placed, no modifications or cancellations can be made.
3. MATERIALS & QUALITY
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Our jewellery is crafted from high-quality precious metals, including gold (white, yellow, and rose), silver, and platinum.
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We use ethically sourced, natural, and untreated diamonds and gemstones.
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All products are nickel-free and hypoallergenic.
4. PAYMENT TERMS
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We accept secure payment methods, including PayPal, Amex, and debit/credit cards.
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Bank transfers are also accepted; for more details, please contact us at info@vivubijou.com.
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All prices displayed on our website are in [Currency] and are subject to change without prior notice.
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Any applicable taxes and duties are the responsibility of the customer.
5. SHIPPING & DELIVERY
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We offer worldwide shipping, excluding Russia and China.
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Shipping costs and estimated delivery times will be provided at checkout.
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Customers will receive a tracking number once their order has been shipped.
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All shipments require a signature upon delivery to ensure security.
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Vivu Bijou is not responsible for any customs duties, delays, or lost shipments caused by third-party courier services.
6. RETURNS & EXCHANGES
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Due to the bespoke nature of our jewellery, all sales are final, and returns are not accepted.
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In certain cases, resizing or minor adjustments may be possible. Please contact us at info@vivubijou.com to discuss your request.
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Customized pieces, including engraved jewellery or rings made to specific sizes, cannot be returned or exchanged.
7. CARE & MAINTENANCE
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To maintain the longevity of your jewellery, we recommend regular cleaning and proper storage.
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A detailed care guide will be available on our website soon.
8. ETHICAL SOURCING
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We are committed to ethical sourcing and ensure that our diamonds and gemstones are conflict-free and responsibly obtained.
9. INTELLECTUAL PROPERTY
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All content on our website, including images, text, designs, and logos, is the property of Vivu Bijou and is protected under intellectual property laws.
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Unauthorized use or reproduction of any content is strictly prohibited.
10. LIMITATION OF LIABILITY
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Vivu Bijou shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.
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We are not responsible for inaccuracies in customer-provided specifications, including ring sizes or customization details.
11. FORCE MAJEURE
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Vivu Bijou is not responsible for delays or failures caused by events beyond our control, including natural disasters, shipping disruptions, or unforeseen circumstances.
12. GOVERNING LAW
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These Terms and Conditions are governed by the laws of [Jurisdiction]. Any disputes arising shall be settled in the courts of [Jurisdiction].
13. CONTACT INFORMATION
For any questions or concerns, you can reach us at:
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Email: info@vivubijou.com
Website: www.vivubijou.com