This Privacy Policy explains how Vivu Bijou ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from Vivubijou.com, or otherwise communicate with us. "You" and "your" refer to any user of our services, whether as a customer, website visitor, or any other individual whose data we collect under this Privacy Policy.
By accessing or using any of our services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on our website with the revised "Last Updated" date. Your continued use of our services after these changes signifies your acceptance.
How We Collect and Use Your Personal Information
Over the past 12 months, we have collected personal information from various sources to provide and improve our services. The type of information we collect depends on how you interact with us.
Personal Information We Collect
Information You Provide Directly
We collect the following details when you use our services:
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Contact Information: Name, address, phone number, email.
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Order Details: Name, billing and shipping addresses, payment details, email, phone number.
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Account Information: Username, password, security questions.
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Shopping Activity: Items viewed, added to the cart, or saved in a wishlist.
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Customer Support: Information you provide when contacting us for assistance.
Certain features of our services require you to provide this information. Declining to do so may limit your ability to use some features.
Information Collected Automatically (Cookies & Tracking Technologies)
We collect Usage Data through cookies, pixels, and similar technologies. This includes:
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Device and Browser Information
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Network Connection Details
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IP Address
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Interaction Data with Our Website and Ads
For details on how we use cookies, refer to Shopify’s Cookie Policy: Shopify Cookie Policy.
Information from Third Parties
We may also obtain information from third parties, such as:
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E-commerce and Payment Partners: Shopify and payment processors collect payment details for transaction processing.
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Marketing and Advertising Providers: Online tracking services collect behavioral data to improve our marketing efforts.
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Shipping and Logistics Partners: To facilitate order fulfillment.
All third-party data is handled according to this Privacy Policy.
How We Use Your Information
We use your personal data for various business and operational purposes, including:
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Processing Orders and Payments
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Shipping and Returns Management
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Customer Support and Account Maintenance
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Marketing and Advertising (including personalized promotions and ads)
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Fraud Prevention and Security Enhancements
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Compliance with Legal and Regulatory Obligations
You can opt out of marketing communications at any time by using the unsubscribe option in our emails.
Sharing of Personal Information
We may share your personal data in the following cases:
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With Service Providers: IT, payment processors, fulfillment centers, customer support, and cloud storage.
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With Business and Marketing Partners: Including Shopify and advertising agencies.
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With Your Consent: For social media sharing or third-party integrations.
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Legal and Regulatory Compliance: If required by law, legal processes, or in defense of our rights.
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Business Transactions: In case of a merger, sale, or business restructuring.
User-Generated Content
If you post reviews or other user-generated content on public sections of our website, this information will be accessible to others. We are not responsible for third-party use of such data.
Third-Party Links
Our website may contain links to external sites. We are not responsible for their content, privacy policies, or security practices. Review their policies before sharing your data.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect data from individuals under 16. If you believe a child has provided personal data, please contact us to have it removed.
Data Security and Retention
We take appropriate security measures to protect your data. However, no system is completely secure. Retention of your personal data depends on legal, business, and operational requirements.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
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Right to Access: Request details of the personal data we hold about you.
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Right to Delete: Request deletion of your personal data.
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Right to Correct: Update inaccurate personal information.
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Right to Data Portability: Obtain a copy of your data in a portable format.
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Right to Opt Out of Data Sales and Targeted Ads: Disable personalized advertising.
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Right to Restrict Processing: Limit how we process your data.
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Right to Withdraw Consent: Revoke consent where applicable.
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Right to Appeal: If a request is denied, you can request a review.
To exercise any of these rights, contact us at info@vivubijou.com. Verification of identity may be required before processing your request.
Complaints
If you have concerns about our data practices, contact us at info@vivubijou.com. If unsatisfied with our response, you may escalate the issue to your local data protection authority.
International Data Transfers
Your data may be transferred to and processed in locations outside of your country, including the United States. Where applicable, we implement recognized data transfer safeguards such as Standard Contractual Clauses (SCCs) under GDPR.
Contact Information
For any privacy-related questions or to exercise your rights, reach out to us: Email: info@vivubijou.com