We are a customisation company; therefore, we can design and make anything that you desire.
What types of Jewellery do you make?
Can you customise jewellery to my preferences?
Yes, we offer customization. You can work with our expert artisans to create a unique piece that reflects your style and preferences.
How do I determine my ring size?
We provide a comprehensive ring size guide to help you measure your finger accurately.
What materials are your jewellery made from?
Our jewellery is crafted from the highest quality precious metals such as gold (white, yellow and pink gold), silver & platinum, as well as genuine natural untreated diamonds and gemstones. We prioritize quality and authenticity above all else.
How can I care for and maintain my jewellery?
We provide care instructions to help you keep your jewellery looking its best. Regular cleaning and proper storage are key to preserving its beauty. You can check about this soon on our blogs.
What payment options do you accept?
We accept a variety of payment methods, including major credit cards and online payment platforms. We accept all secure payment methods, including PayPal, Amex, and debit cards. Bank transfers are also accepted; email us at info@vivubijou.com for more details. You can find the complete list of accepted payment options during checkout.
What is your shipping and return policy?
We offer fast and secure shipping options worldwide (excluding Russia and China).
Unfortunately, no returns are possible. Since our bespoke and customized jewellery pieces are uniquely made just for you, we cannot accept returns or offer refunds. However, we may be able to resize some of our designs or make slight changes to the pieces if needed. Simply get in touch with us at info@vivubijou.com
Customized pieces include those that have been engraved or rings made to a specific size. We are here to ensure your satisfaction with your purchase.
Can I track my package?
Once your jewellery has been packed and ready to ship, you will receive an email from us with your tracking number. If it says your order has been delivered but it’s not with you, please contact us at info@vivubijou.com with your order number and we’ll get on it.
Does my order require a signature upon delivery?
Yes, we ask for a signature to make sure your jewellery arrives safely.
How can I contact your customer support team?
You can reach our customer support team through our website's contact form. We're here to assist you with any questions or concerns.
Are your diamonds ethically sourced?
We are committed to ethical sourcing and adhere to strict standards to ensure that our diamonds are conflict-free and responsibly obtained.
Is your jewellery nickel free?
All products are nickel-free and therefore hypoallergenic.