At Vivu Bijou, we're committed to providing a seamless and reliable shipping experience for our valued customers. This policy outlines our shipping procedures, including delivery times, fees, and other important information.
Shipping Destinations:
We currently offer shipping to addresses within Belgium and Europe & the rest of the world. If your location is not within our shipping range, please contact our customer support team for assistance.
Processing Time:
Once your order is placed and payment is confirmed, our dedicated team works diligently to process and prepare your jewelry for shipment. Our typical processing time is 5 days, but it may vary depending on the complexity of the order and item availability. Rest assured, we make every effort to fulfill orders promptly.
Shipping Methods:
We offer several shipping methods to accommodate your preferences and delivery needs. Each with its associated delivery timeframe and cost. During the checkout process, you can select your preferred shipping method.
Shipping Fees:
Shipping is free to Belgium and Europe (Including the UK) and USA. Shipping fees are determined based on your selected shipping method, destination, and the total weight of your order. You will see the shipping cost calculated and displayed at checkout before you complete your purchase.
Estimated Delivery Time:
The estimated delivery time for your order depends on the shipping method you choose and your location. While we make every effort to ensure timely delivery, please note that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your shipment. This allows you to monitor the progress of your order and estimate its arrival.
Shipping Restrictions:
Certain items, such as hazardous materials, flammable liquids, or gases, may be subject to shipping restrictions. We are committed to complying with all safety regulations, and as a result, we are unable to ship these items.
International Shipping:
For international orders, please be aware that customs and import duties may apply, and these fees are the responsibility of the recipient. We recommend checking with your local customs office for information on any potential charges.
Questions or Concerns:
If you have any questions or concerns regarding our shipping policy or the status of your order, please do not hesitate to contact our dedicated customer support team at Info@vivubijou.com. We are here to assist you and ensure that your shopping experience at VivuBijou is exceptional.
Thank you for choosing VivuBijou for your jewelry needs. We look forward to serving you with excellence and care.